Shipping & Delivery Policy
Shipping & Delivery Policy
At KARASI, we aim to provide our customers with clear information regarding shipping and delivery, including delivery locations, estimated delivery times, product condition upon delivery, delivery location, customer responsibility for assembly, delivery rescheduling, shipping fees, return shipping costs, and payment processing fees.
Please review all terms and details below before completing your purchase.
Shipping & Delivery Coverage
Shipping and delivery are available to all cities and governorates across the Kingdom of Saudi Arabia.
Delivery Within Riyadh
Delivery Time
Orders within Riyadh are delivered within:
48 business hours
The following days are not included as business days:
- Friday
- Saturday
Product Condition Upon Delivery
Chairs delivered within Riyadh are:
Assembled and packaged
The chair will therefore arrive assembled and ready for use.
Delivery Outside Riyadh
Delivery Time
Orders outside Riyadh are delivered within:
2 to 7 business days
The following days are not included as business days:
- Friday
- Saturday
Product Condition Upon Delivery
Chairs delivered outside Riyadh are:
Packed in a carton and unassembled.
The customer is responsible for assembling the chair after receiving the shipment.
Delivery Location
Delivery is made to the customer’s building at the provided delivery location.
What Delivery Includes
Delivery includes entry into official buildings and offices.
What Delivery Does Not Include
Delivery does not include:
- Entry into apartments.
- Entry into villas.
- Entry into houses.
Accordingly, the delivery service allows entry into official buildings and offices, but does not include entry into apartments, villas, or houses.
Customer Unavailability or Failure to Receive the Shipment
If the customer does not respond to the delivery representative’s call or does not receive the shipment when the representative arrives, the delivery will be:
Rescheduled for a new delivery period.
The new delivery date will be determined according to the available delivery schedule.
Shipping Fees
The customer is responsible for shipping costs from the customer to KARASI when applicable.
Shipping fee: SAR 100 per chair.
Order Cancellation and Shipment Return After Order Processing
If the customer cancels the order and requests the shipment to be returned after the order processing has been completed, the customer is responsible for all costs and fees associated with the cancellation and return.
This includes:
- Shipment return costs.
- Shipping costs from the customer to KARASI.
- Applicable payment processing fees.
Payment Channel Fees
Payment processing fees vary according to the payment method used to complete the purchase, as follows:
Mada Card
Payment processing fee: 1% of the invoice value
Visa Card
Payment processing fee: 2.30% of the invoice value
Tamara
Payment processing fee: 7% of the invoice value
Tabby
Payment processing fee: 7% of the invoice value
Payment Channel Fee Summary
Mada Card | 1% |
Visa Card | 2.30% |
Tamara | 7% |
Tabby | 7% |
Shipping & Delivery Summary
Riyadh | Within 48 business hours | Assembled and packaged |
Outside Riyadh | 2 to 7 business days | Carton-packed and unassembled |
Note: Friday and Saturday are not included when calculating business-day delivery times.
Important Information Before Placing Your Order
Please make sure you understand the following before completing your purchase:
- Shipping is available to all cities and governorates across Saudi Arabia.
- Riyadh deliveries are completed within 48 business hours, and chairs are delivered assembled and packaged.
- Deliveries outside Riyadh take 2 to 7 business days, and chairs are delivered carton-packed and unassembled.
- For deliveries outside Riyadh, the customer is responsible for assembling the chair.
- Delivery includes entry into official buildings and offices.
- Delivery does not include entry into apartments, villas, or houses.
- If the customer does not respond to the delivery representative or does not receive the shipment, the delivery will be rescheduled for a new delivery period.
- Shipping costs from the customer to KARASI are SAR 100 per chair when applicable.
- If an order is cancelled and the shipment is returned after order processing has been completed, the customer is responsible for return shipping costs and applicable payment processing fees.
- Payment channel fees are:
- Mada: 1%
- Visa: 2.30%
- Tamara: 7%
- Tabby: 7%
KARASI
The shipping and delivery policy above applies to orders according to the delivery location, shipping method, and order status.