Privacy Policy

Last Updated: 2026

At Karasi, we value your trust when using our website. We are committed to transparency regarding how we collect, use, protect, and process your personal information.

This Privacy Policy explains how Karasi handles information collected when you visit our website, use our services, or purchase products through our online store.

We recommend reading this Privacy Policy carefully together with our Terms of Use and other policies published on the Karasi website.

1. Introduction

1.1

This Privacy Policy governs how Karasi handles personal information collected through the following website:

karasi.sa

Hereinafter referred to as “Karasi,” “the Website,” or “the Store.”

1.2

By accessing, browsing, registering on, or purchasing from the Karasi website, you acknowledge that you have read and understood this Privacy Policy.

1.3

This Privacy Policy explains:

What information we may collect.
How we use personal information.
When information may be shared.
How personal information is protected.
How long information may be retained.
Your rights regarding your personal information.
Our use of cookies and similar technologies.

1.4

Personal information is processed in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

2. Scope of the Privacy Policy

2.1

Karasi is responsible for operating the website and managing information collected through its services in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia.

2.2

This Privacy Policy applies to information collected through the Karasi website and related services.

2.3

This Privacy Policy does not apply to third-party websites or services that may be accessible through links on the Karasi website. Such websites are governed by their own privacy policies.

3. Definitions

For the purposes of this Privacy Policy:

3.1 Website

The Karasi website:

karasi.sa

3.2 User

Any person who visits the Karasi website, uses its services, or purchases its products.

3.3 Personal Information

Any information that may directly or indirectly identify an individual, including:

Name.
Phone number.
Email address.
Address.
Order information.
Account information.
Location information, where applicable.
Any other information provided to Karasi.

3.4 Other Information

Information that does not directly identify a specific individual, such as certain usage data and website statistics.

3.5 Processing

Any operation performed on personal information, whether automated or non-automated, including collection, storage, use, modification, sharing, and deletion.

3.6 Service Providers

Third parties that provide services to Karasi and may process certain information on its behalf, such as payment, hosting, technology, and analytics providers.

3.7 Cookies

Small files stored on a user’s device when visiting a website, used for purposes such as improving user experience and analyzing website usage.

3.8 You / Your

Any person who uses or visits the Karasi website, interacts with its services, or purchases its products.

4. Principles of Personal Information Collection

When collecting personal information, Karasi, to the extent required by applicable laws, will:

4.1

Provide information regarding how personal information is collected and used.

4.2

Collect personal information for specific and legitimate purposes.

4.3

Use personal information consistently with the purposes for which it was collected or consent was obtained, where applicable.

4.4

Take appropriate steps to help maintain accurate and updated personal information.

4.5

Take appropriate measures to protect personal information when shared with authorized service providers.

5. Information We Collect

Karasi may collect different types of information when you use our website or services, including:

5.1 Order and Purchase Information

When you make a purchase, we may request information such as:

Name.
Phone number.
Email address.
Delivery address.
Product details.
Quantity.
Price.
Order total.
Value Added Tax.
Other information necessary to process your order.

5.2 Contact Information

We may collect information you provide when contacting us through:

Customer service.
Email.
Telephone.
WhatsApp.
Website contact forms.
Other communication channels.

5.3 Device and Usage Information

We may collect certain technical information related to your use of the website, including:

IP address.
Device type.
Operating system.
Browser type.
Visit date and time.
Pages visited.
Website interaction information.
Usage and performance data.

5.4 Cookies

We may use cookies and similar technologies to understand how the website is used and to improve our services and user experience.

5.5 Other Sources

We may receive certain information from third parties, such as service providers, social media platforms, or other entities providing services related to the website, where permitted by applicable laws.

6. How We Use Personal Information

Karasi may use collected information for the following purposes:

6.1

Processing and fulfilling orders and providing requested products and services.

6.2

Communicating with you regarding your orders, inquiries, and customer service requests.

6.3

Confirming orders and following up on delivery.

6.4

Improving the website, products, services, and user experience.

6.5

Analyzing website performance and developing services.

6.6

Measuring customer satisfaction and improving customer service.

6.7

Sending notifications related to orders, services, and changes to terms and policies.

6.8

Sending offers and marketing communications where permitted by applicable laws.

6.9

Preventing and detecting fraud or unauthorized use.

6.10

Protecting the website and its services against security risks and cyberattacks.

6.11

Complying with legal and regulatory requirements.

6.12

Handling disputes, claims, and legal proceedings when necessary.

7. Sharing Personal Information

Certain personal information may be shared with third parties when necessary to provide Karasi services or fulfill legal obligations, including:

7.1 Technology Service Providers

Information may be shared with technology service providers such as:

Hosting providers.
Technology infrastructure providers.
Website maintenance providers.
Information security providers.
Analytics providers.

7.2 Payment Service Providers

Information necessary to process payments may be shared with authorized payment service providers.

Karasi does not store bank card information on its systems. Payment information is processed through the relevant payment service providers and is subject to their applicable security and privacy practices.

7.3 Delivery and Shipping Services

Information necessary to complete delivery may be shared, including:

Customer name.
Contact number.
Delivery address.
Order information.

Such information is shared only to the extent necessary to complete delivery.

7.4 Fraud Prevention

Information may be shared with service providers that assist with security and fraud prevention where necessary.

7.5 Legal Obligations

Personal information may be disclosed when required by applicable laws, regulations, court orders, or competent authorities, or when necessary to protect the rights of Karasi or its users.

8. Retention of Personal Information

8.1

Karasi retains personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.

8.2

Information may be retained when necessary for:

Accounting and records.
Legal and regulatory obligations.
Auditing.
Security.
Handling complaints.
Resolving disputes.
Protecting legal rights.

8.3

The retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

9. Protection of Personal Information

9.1

Karasi takes the protection of personal information seriously and seeks to implement appropriate technical, organizational, and security measures to protect information against:

Loss.
Damage.
Unauthorized alteration.
Unauthorized disclosure.
Unauthorized access.
Unlawful use.

9.2

Payment information is protected during transmission using appropriate security technologies.

9.3

Karasi does not store bank card information on its systems. Payment information is processed through authorized payment service providers.

9.4

Users are responsible for keeping their account credentials confidential and must not share their passwords with others.

10. Legal Basis for Processing Personal Information

Personal information may be processed for the following purposes:

10.1 Contract and Order Fulfillment

To process purchases, provide services, and fulfill contractual obligations.

10.2 Legal and Regulatory Compliance

To comply with accounting, tax, legal, regulatory, and official requirements.

10.3 Legitimate Interests

To improve user experience, develop services, protect the website, and prevent fraud, to the extent permitted by applicable laws.

10.4 Analysis and Development

For analytics, statistics, website development, and service improvement.

11. Aggregated Data

Karasi may use statistical or aggregated data that does not identify a specific individual, such as website usage statistics.

Such information may be used for analytics, development, and service improvement.

If aggregated information is combined with personal information in a way that makes an individual identifiable, it will be treated in accordance with this Privacy Policy.

12. Data Breaches

If Karasi becomes aware of a security incident or data breach resulting in unauthorized disclosure of personal information, Karasi will take appropriate measures in accordance with applicable laws, including investigating the incident and notifying the relevant authorities where required.

Where applicable laws require affected users to be notified, appropriate steps will be taken to provide such notification.

13. Payments

Karasi does not store payment card details on its systems.

Payment information is processed through authorized third-party payment service providers and is subject to their privacy policies and security procedures.

14. Social Media Platforms

Karasi may interact with users through social media platforms.

Any information or content shared through such platforms is subject to the terms of use and privacy policies of the relevant platform.

Users are encouraged to review the privacy policies of each platform before sharing personal information through it.

15. Electronic and Marketing Communications

Karasi may contact you through email or other available communication channels to provide:

Order information.
Service updates.
Administrative notifications.
Security s.
Customer support.
Offers and marketing communications where permitted.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us.

16. Third-Party Websites and Services

The Karasi website may contain links to websites or services operated by third parties.

Karasi is not responsible for the privacy policies or information practices of such third-party websites.

Users are encouraged to review the privacy policy of any third-party website before providing personal information.

17. Children’s Privacy

The Karasi website is not intended for children under the age of 18, and Karasi does not intentionally seek to collect personal information from children.

If you become aware that a child has provided personal information to the website, please contact us so that appropriate action may be taken in accordance with applicable laws.

18. Sensitive Personal Information

Karasi does not intend to collect sensitive personal information that is not necessary to provide its services.

Karasi does not request information relating to race, religion, political opinions, health, or other sensitive information unless there is a lawful reason or necessity requiring such information.

19. Your Rights Regarding Personal Information

Subject to applicable laws and regulations, you may have certain rights regarding your personal information, including:

19.1

The right to request access to your personal information.

19.2

The right to request correction of inaccurate or incomplete information.

19.3

The right to request deletion of personal information where permitted by law.

19.4

The right to request restriction of processing where legally applicable.

19.5

The right to request a copy of your personal information in accordance with applicable laws and procedures.

19.6

The right to object to certain processing activities where permitted by law.

19.7

The right to withdraw consent where processing is based on consent.

19.8

The right to submit a complaint to the competent authority in accordance with applicable laws.

We may request verification of your identity before processing certain personal information requests.

20. Your Responsibility for Protecting Your Information

You can help protect your personal information by:

Keeping your login credentials confidential.
Not sharing your password with others.
Logging out when using a shared device.
Keeping your account information updated.
Exercising caution when sharing personal information online.

Karasi is not responsible for damage resulting from a user’s disclosure of their login credentials or failure to maintain their confidentiality, to the extent permitted by applicable law.

21. Cookies

Karasi may use cookies and similar technologies to improve user experience, operate the website, and analyze website usage.

Cookies may be used for the following purposes:

21.1 Essential Cookies

Used to operate the website and provide essential functions.

21.2 Analytics Cookies

Used to understand how the website is used and improve its performance.

21.3 Session Cookies

Used to operate the website, maintain session information, and improve security.

21.4 Preference Cookies

Used to remember certain settings and preferences, such as language.

21.5 Performance Cookies

Used to analyze website performance and identify commonly used features.

21.6 Advertising Cookies

May be used for marketing purposes and to measure advertising campaign performance where permitted.

21.7 Social Media Cookies

May be used when interacting with social media content or using social media sharing tools.

Users may control cookies through their browser settings. However, disabling certain cookies may affect some website functions.

22. Updates to This Privacy Policy

Karasi may update this Privacy Policy from time to time to reflect changes in our services or applicable legal requirements.

When updates are made, the revised version will be published on the website and the last updated date will be changed where applicable.

We recommend reviewing this page periodically to remain informed about the latest version of this Privacy Policy.

23. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, you may contact us through:

Email:

[email protected]

Telephone: 0114725254

Mobile: 0554725253

Business Hours: Sunday to Thursday 8:30 AM – 4:30 PM

Friday: Closed

Saturday: 9:00 AM – 8:00 PM