Exchanges & Warranty Policy
Return & Exchange Policy
This policy explains the procedures and conditions applicable to Karasi return and exchange requests after completing a purchase and receiving the product.
At Karasi, we aim to make the return and exchange process clear and transparent. Customers are therefore encouraged to carefully review the following terms before submitting a return or exchange request.
1. Returns and Exchanges
1.1 Return & Exchange Period
Customers may request a return or exchange within 5 days from the date of receiving the order, subject to the conditions set out in this policy.
1.2 Return & Exchange Conditions
The following conditions must be met for a return or exchange request to be accepted:
1.2.1
The product is damaged or one of its parts is missing upon delivery.
1.2.2
The product received is completely different from the product ordered.
1.2.3
The product must be in the same condition in which it was received, clean, and free from damage caused after delivery.
1.2.4
The product is subject to inspection by Karasi before the return or exchange request is approved.
2. Return & Exchange Procedures
2.1
When a return or exchange request is submitted, the product will be inspected to determine whether it meets the conditions of this policy.
2.2
The customer must provide the original purchase invoice when submitting a return or exchange request.
2.3
After the product has been inspected and confirmed to meet the applicable conditions, the return or exchange request will be processed accordingly.
2.4
If the return is approved, the customer may receive a refund for the product or exchange it for another product, subject to the applicable conditions and after deducting applicable bank fees and shipping costs, where applicable.
2.5
Exchanges are not accepted for products purchased as part of discounts or promotional offers.
2.6
Products damaged as a result of misuse cannot be returned.
2.7
Return or exchange requests submitted after the specified 5-day period from the date of delivery will not be accepted.
2.8
A return or exchange will not be accepted if more than one item of the same model has been opened.
3. Products Not Eligible for Return or Exchange
Karasi does not accept return or exchange requests for the following products:
3.1 Customized Products
Products manufactured or modified according to customer-requested measurements, modifications, or specifications.
3.2 Assembled Products
Products that have been assembled after being received by the customer.
4. Refunds
4.1 Refund Procedures
When a refund request is submitted, the request and product will be reviewed according to the conditions of this policy.
4.1.1
The customer will be notified that the refund request has been received and will be informed whether the request has been approved or rejected after review.
4.1.2
If the refund is approved, the amount will be refunded to the original payment method used for the purchase.
4.1.3
The refund process may take up to 14 business days, depending on the procedures of the customer’s bank or payment service provider.
4.1.4
The customer is entitled to a full refund if the product received is completely different from the product deion shown on the product page.
5. Important Information
Customers are advised to inspect the product upon delivery and contact Karasi as soon as possible if the product is damaged, incomplete, or different from the ordered product.
All return and exchange requests are subject to product inspection and verification that the applicable conditions of this policy have been met.
Contact Us
For inquiries regarding returns and exchanges, you can contact Karasi through:
Telephone: 0114725254
Mobile: 0554725253
Business Hours: Sunday to Thursday 8:30 AM – 4:30 PM
Friday: Closed
Saturday: 9:00 AM – 8:00 PM
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