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Warranty

KARASI 5-Year Chair Warranty

KARASI Trading Establishment provides a 5-year warranty on all chair products sold through the establishment, starting from the date of purchase, subject to the warranty terms and conditions stated below.
The warranty covers defects resulting from materials or manufacturing, and aims to provide an appropriate solution when a confirmed defect is covered by the warranty.
Please review all warranty details and conditions below to clearly understand what is and is not covered.


Warranty Period

Warranty Period: 5 Years
  • The warranty starts from the date of purchase.
  • The warranty applies to chair products sold through KARASI Trading Establishment.
  • All warranty cases are subject to the terms and conditions stated on this page.


What Does the Warranty Cover?

The warranty covers cases where a material or manufacturing defect is confirmed.
If a malfunction or issue is confirmed to have resulted from a defect covered by the warranty, the case will be handled based on the assessment of KARASI Trading Establishment.
At the discretion of KARASI Trading Establishment, the appropriate solution may include:
  • Repairing the defective product.
  • Replacing the defective part.
  • Replacing the product.
  • Refunding the purchase amount.
The appropriate solution is determined based on the nature of the issue, the condition of the product, and the assessment of KARASI Trading Establishment.


Covered Main Components

When a covered defect is confirmed, the warranty includes the following main components:
  • Chair Base.
  • Seat Base with Armrests.
  • Backrest Support.
  • Gas Lift.
  • Headrest.
If any of these main components fails due to a defect covered by the warranty, KARASI Trading Establishment will ship the necessary replacement parts to the customer free of charge.
Installation guidance will also be provided to assist the customer with the replacement process and ensure an easy and effective repair.


What Does the Warranty Not Cover?

For clarity, the warranty does not cover damage or malfunctions resulting from the following:

1. Incorrect Installation

The warranty does not cover any damage or malfunction resulting from incorrect installation of the product.
2. Incorrect Operation or Use
The warranty does not cover any damage or malfunction resulting from incorrect operation or use of the product.

3. Incorrect Transportation

The warranty does not cover damage resulting from incorrect transportation of the product.

4. Misuse

The warranty does not cover damage resulting from misuse of the product.

5. Natural Disasters and Force Majeure

The warranty does not cover damage resulting from natural disasters or force majeure, including fire.

6. Normal Wear and Tear

The warranty does not cover normal wear and tear or natural deterioration resulting from regular use of the product.

7. Cuts and Scratches

The warranty does not cover cuts, scratches, or damage resulting from them.

8. Impacts and Accidents

The warranty does not cover damage resulting from impacts or accidents.

9. Direct Sunlight

The warranty does not cover damage resulting from placing the product in an area exposed to direct sunlight.

10. Humid Environments

The warranty does not cover damage resulting from placing the product in a humid environment.


How Are Warranty Cases Handled?

If an issue occurs with the product, KARASI Trading Establishment will assess the case to determine whether the issue resulted from a defect in materials or manufacturing and whether it is covered by the warranty.
Following the assessment, KARASI Trading Establishment will determine the appropriate solution, which may include:
  • Repairing the product.
  • Replacing the defective part.
  • Replacing the product.
  • Refunding the purchase amount.
The appropriate solution is determined at the discretion of KARASI Trading Establishment based on the nature of the case.


Replacement Parts

For covered warranty cases that require replacement of a main component, KARASI Trading Establishment will provide and ship the necessary replacement parts to the customer free of charge.
The customer will also receive the necessary guidance to assist with installation and complete the repair process.


Important Warranty Notes

  • The warranty period is 5 years.
  • The warranty starts from the date of purchase.
  • The warranty covers material and manufacturing defects.
  • The warranty does not cover damage resulting from incorrect installation, operation, or transportation.
  • The warranty does not cover misuse.
  • The warranty does not cover normal wear and tear.
  • The warranty does not cover cuts, scratches, impacts, or accidents.
  • The warranty does not cover damage caused by direct sunlight or humid environments.
  • The warranty does not cover damage caused by natural disasters or force majeure.
  • Warranty cases are subject to assessment by KARASI Trading Establishment.
  • The appropriate solution is determined at the discretion of KARASI Trading Establishment.


Contact Information

KARASI Trading Establishment

Address: Al-Murooj District – Al Olaya General Road Next to Al Murooj Metro Station Riyadh, Saudi Arabia
Customer Service: 0554725253
Email:
[email protected]
Commercial Registration: 1010637002


Warranty Terms

This warranty applies to chair products sold through KARASI Trading Establishment and begins on the date of purchase for a period of 5 years.
All warranty cases are subject to assessment by KARASI Trading Establishment to determine the cause of the issue and whether the warranty conditions apply.
If the case is confirmed to be covered by the warranty, the appropriate solution will be determined at the discretion of KARASI Trading Establishment.

KARASI Trading Establishment
KARASI
5-Year Warranty from the Date of Purchase